Terms of service

Last Updated: [6/12/2026]

Welcome to Valmere. By accessing or using our website, products, or services, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.

2. Products & Availability

We strive to display our products and descriptions as accurately as possible. However, slight variations in colour, packaging, or appearance may occur.

All products are subject to availability. We reserve the right to limit quantities or discontinue products without notice.

3. Pricing

All prices are displayed in South African Rand (ZAR).

Prices may change without notice, but confirmed orders will not be affected after payment has been successfully processed.

4. Orders

Once an order has been placed, you will receive an order confirmation.

Valmere reserves the right to refuse or cancel any order due to pricing errors, suspected fraud, stock availability, or other unforeseen circumstances.

If payment has already been made for a cancelled order, a full refund will be issued.

5. Payment

Payments are processed securely through approved payment providers.

Valmere does not store or have access to your full payment card details.

6. Shipping & Delivery

Estimated delivery times are provided as a guide and may vary due to courier operations or unforeseen delays.

Valmere is not responsible for delays caused by third-party courier services, customs processes, or circumstances beyond our control.

Tracking information will be provided where available.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have read and accepted our Return & Refund Policy.

8. Product Use

Our products are intended for normal household and personal use.

Customers are responsible for following the supplied instructions and using the product safely and responsibly.

Valmere is not liable for damage or injury resulting from misuse, negligence, or use contrary to the provided instructions.

9. Intellectual Property

All website content, including logos, images, text, graphics, branding, designs, and product content, is the property of Valmere and may not be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Valmere shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the product purchased.

11. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website or our services shall be subject to the jurisdiction of the South African courts.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact our customer support team.

Thank you for choosing Valmere.

We are committed to delivering a premium experience for people who take coffee seriously.