Refund policy
Returns, Refunds & Warranty Policy
At Valmere, every product is carefully inspected and tested before it leaves our facility. We want you to receive your machine in excellent working condition and have complete confidence in your purchase.
1. 15-Day Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within 15 days of receiving your order, subject to the conditions below.
To qualify for a change-of-mind return:
- The product must be returned in good condition.
- The product must not have been damaged, misused, modified, or tampered with.
- The product must be in working order.
- The product must be returned with its original accessories and packaging where reasonably possible.
- The product must not show unreasonable signs of use or damage.
Because every Valmere machine is tested before dispatch, we reserve the right to inspect returned products before approving a change-of-mind refund.
Where a return qualifies under this voluntary 15-day return policy, Valmere will cover the reasonable return shipping costs.
Once the returned product has been received and inspected, an approved refund will be processed by the end of the applicable working month.
2. Defective, Faulty or Unsafe Products
Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act 68 of 2008, as amended, or any other applicable South African law.
If your Valmere product is defective, unsafe, fails to meet the required quality standards, or does not comply with the requirements applicable to the product, please contact us as soon as possible.
Under applicable South African consumer law, consumers may have statutory rights relating to defective or unsafe goods, including rights to have the goods repaired, replaced, or refunded, depending on the circumstances.
These statutory rights apply independently of our voluntary 15-day change-of-mind return policy.
3. Damage, Misuse & Unauthorised Modification
Our machines are tested and confirmed to be functioning correctly before dispatch.
Where a product has been damaged, misused, improperly maintained, modified, tampered with, or used contrary to the supplied instructions after delivery, the relevant statutory rights and warranty obligations may be affected to the extent permitted by law.
Examples may include damage caused by:
- Accidental impact or dropping
- Improper use
- Unauthorised repairs or modifications
- Failure to follow the supplied operating instructions
- Damage caused by incorrect use of the product or accessories
- Normal wear and tear where applicable
This does not affect any consumer rights that cannot legally be excluded or limited.
4. Return Process
Before returning a product, please contact Valmere customer support.
We will provide you with the appropriate return instructions and, where applicable, arrange the return shipping.
Please do not send a product to an address without first receiving return instructions from us.
Once received, the product may be inspected to determine its condition and the applicable return, refund, repair, replacement, or warranty process.
5. Refunds
Where a refund is approved, the refund will be made using the applicable payment method or another appropriate method agreed with the customer.
Refund processing times may depend on the payment provider or financial institution.
Nothing in this section limits any refund period or remedy required by applicable South African law.
6. Statutory Consumer Rights
Valmere does not exclude, restrict, or waive any consumer rights that cannot legally be excluded, restricted, or waived.
If any provision of this policy conflicts with a mandatory provision of South African law, the applicable legal requirement will prevail.
This policy is intended to operate alongside, and not in place of, the rights and protections provided to consumers under applicable South African legislation.
7. Questions & Support
If you believe your product is defective, damaged on arrival, or otherwise does not meet the expected standard, please contact us and provide your order details together with a description and, where appropriate, photographs or video showing the issue.
Our team will assess the matter and assist you with the appropriate next steps.
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