Refund policy

Return & Refund Policy

At Valmere, we stand behind the quality of our products and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

Returns may be requested within 7 days of receiving your order.

To be eligible for a return, the product must:

- Be unused and in its original condition.
- Include all original accessories and packaging.
- Show no signs of misuse, damage, or excessive wear.

For hygiene and quality assurance reasons, products that have been used with coffee or water may not qualify for a change-of-mind return unless they are faulty.

Faulty or Damaged Products

If your order arrives damaged or develops a manufacturing fault, please contact us within 7 days of delivery.

Please include:

- Your order number
- A description of the issue
- Clear photos or videos showing the fault

Once inspected and approved, we will arrange a replacement or refund where applicable.

Change of Mind

If you simply change your mind, you may return the product provided it remains unused, unopened, and in its original packaging.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Exchanges

We only replace items that are defective, damaged, or incorrectly supplied.

Delivery Costs

Original shipping fees are non-refundable unless the return is due to a product defect or an error on our part.

Contact

If you have any questions regarding returns or refunds, please contact our support team.

We're committed to making every Valmere experience a great one and will always do our best to resolve any issues fairly and efficiently.